Payment:
Q:
What kind of payment do you accept?
A: We accept check/money order as the only payment method.
Shipping:
Q:
Where do you ship my order from?
A: All packages are shipped out from ShenZhen, China.
Q: Is
the shipping really free for all items?
A: Yes, we offer free shipping for all items throughout our store by
Hong Kong
Post air mail.
Q: Do
all packages come with tracking number?
A: No, the free shipping does not come with tracking number unless the
total
value is over $40. You can also pay $2.00 for registered mail which
provides
tracking number for order below $40.
Q:
How long does it take for my order to arrive?
A: HK Post Air Mail:
North America (US, Canada): 10 to 15 days
Europe:12 to 21 days
Australia: 5 to 12 days
Brazil: 10 to 25 days
DHL:
3 to 5 days
Q: I
tried to track my order with the tracking number you
provided, nothing shows up?
A: It takes about 2 to 3 days for Hong Kong Post to update the tracking
status.
Please wait for few days before you can track it.
Q:
How do I track my package?
A: If tracking number is provided, you can track your package at
http://www.hongkongpost.com/.
You can track your DHL package at http://www.dhl.com/.
Q: Is
my package insured for the shipping lost and damage?
A: It does not come with the insurance. You can purchase the shipping
insurance
($1.50 per $100) at checkout. Your package will be insured against lost
or
damage.
Return/Exchange
Q; My
item is defective, what do I do?
A: Sometimes, customers do not know how to use or set up the product
properly.
Please email us with your order number and problem
description. Our staffs will
try to help you with your problem first. You can use the contact us page
http://www.0Shippingzone.com/contact_us.php. Make sure you have your
order
number in the description.
Q: I
ordered the wrong item, can I send it back for
refund?
A: Yes, if you have the package in original package and you purchased
the item
within 30 days, you may return it for refund. Please note, the shipping
fee
($4.00 for free shipping) can not be refunded. We will not issue refund
if you
do not have the original package.
Q;
What is the warranty of your products?
A; We offer 90 days warranty for all the flashcards we sell online.
Q:
Who pays for the shipping for the returned package?
A: You pay for the package coming back to us. We will pay for the
shipping going
back to you.
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