Payment:

Q: What kind of payment do you accept?
A: We accept paypal as the only payment method. If you prefer to pay by Western Union, please contact us at sales@0ShippingZone.com.


Q: I have a different shipping address than the paypal confirmed address, will you ship it to that address?
A: You will need to either email us or add a note at checkout. Your order may not be shipped out right away if there are issues with the paypal address.


Q: So you accept credit card payment?
A: We do not accept credit card payment at this moment.

Shipping:

Q: Where do you ship my order from?
A: All packages are shipped out from ShenZhen, China.


Q: Is the shipping really free for all items?
A: Yes, we offer free shipping for all items throughout our store by Hong Kong Post air mail.


Q: Do all packages come with tracking number?
A: No, the free shipping does not come with tracking number unless the total value is over $40. You can also pay $2.00 for registered mail which provides tracking number for order below $40.


Q: How long does it take for my order to arrive?
A: HK Post Air Mail: 
North America (US, Canada): 10 to 15 days
Europe:12 to 21 days
Australia: 5 to 12 days
Brazil: 10 to 25 days
DHL:
3 to 5 days


Q: I tried to track my order with the tracking number you provided, nothing shows up?
A: It takes about 2 to 3 days for Hong Kong Post to update the tracking status. Please wait for few days before you can track it.


Q: How do I track my package?
A: If tracking number is provided, you can track your package at http://www.hongkongpost.com/. You can track your DHL package at http://www.dhl.com/.


Q: Is my package insured for the shipping lost and damage?
A: It does not come with the insurance. You can purchase the shipping insurance ($1.50 per $100) at checkout. Your package will be insured against lost or damage.





Return/Exchange


Q; My item is defective, what do I do?
A: Sometimes, customers do not know how to use or set up the product properly. Please email us with your order number and problem description. Our staffs will try to help you with your problem first. You can use the contact us page
http://www.0Shippingzone.com/contact_us.php. Make sure you have your order number in the description.

Q: I ordered the wrong item, can I send it back for refund?
A: Yes, if you have the package in original package and you purchased the item within 30 days, you may return it for refund. Please note, the shipping fee ($4.00 for free shipping) can not be refunded. We will not issue refund if you do not have the original package.


Q; What is the warranty of your products?
A; We offer 90 days warranty for all the flashcards we sell online.


Q: Who pays for the shipping for the returned package?
A: You pay for the package coming back to us. We will pay for the shipping going back to you.